Fortunica Online Casino Privacy Policy

At Fortunica Online Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit and use our platform at https://fortunica.bet. By accessing our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully, as it governs how your data is handled. Our FortUnica Online Casino operates under the Tobique Gaming Commission (TGC), licence no. 0000033, and we are held to the highest standards when it comes to data protection and user confidentiality.

Who We Are

Fortunica Online Casino is operated by Terra Force LLC, a company incorporated in Costa Rica (corporate ID 3-102-904588, incorporated 07 May 2024), with its registered office at Los Yoses, San Pedro, Montes de Oca, San Jose, Costa Rica (LY Center). Payment processing is facilitated by Emperis Limited, registered in Cyprus (reg. HE 473714). When you use the Fortunica casino platform or complete your fortunica login, you are entering into a relationship with us as the data controller. For any privacy-related concerns, you may contact us directly at privacy@fortunica.bet.

Information We Collect

We collect several categories of personal information to provide you with a safe, legal, and enjoyable gaming experience. Whether you are accessing us through the fortunica casino app, via desktop, or through mobile web, the information we collect includes:

• Registration data: Full name, date of birth, gender, nationality, email address, phone number, and residential address collected during account creation.
• Identity verification documents: Government-issued ID, passport, proof of address, and payment verification documents required for KYC (Know Your Customer) compliance.
• Financial information: Payment method details including card numbers, e-wallet accounts, bank details, and cryptocurrency wallet addresses used for deposits and withdrawals.
• Gaming activity: Records of your bets, wagers, wins, losses, game preferences, and participation in promotions such as the fortunica bonus offers, free spins, and VIP program activity.
• Technical data: IP address, browser type, device information, operating system, and cookies data collected automatically during your sessions.
• Communication records: Records of correspondence with our support team via live chat or email at support@fortunica.bet.

How We Use Your Information

We use the personal data we collect for specific, lawful purposes. At Fortunica Online Casino, transparency in data usage is a core part of our commitment to you. We process your information for the following reasons:

• To create and manage your account and enable your fortunica online casino login securely.
• To verify your identity and age in compliance with our licensing obligations under the Tobique Gaming Commission.
• To process deposits, withdrawals, and payment transactions through our supported methods including Visa, Mastercard, Apple Pay, Google Pay, bank transfers, and crypto (Bitcoin, Ethereum, Tether).
• To administer bonuses, promotions, free spins, and loyalty rewards through the Fortunica VIP Club program.
• To prevent fraud, money laundering, and other illegal activities on our platform.
• To provide 24/7 customer support services through live chat and email.
• To send you relevant marketing communications and promotional updates, where you have given us consent to do so.
• To comply with applicable laws, regulations, and requests from authorities.
• To improve our website, mobile platform, and app functionality based on usage analytics.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is necessary to perform our contract with you when you register and use our services.
• Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering (AML), KYC, and responsible gaming regulations.
• Legitimate interests: We process data where we have a legitimate business interest, such as fraud prevention and platform security.
• Consent: Where required, we will ask for your explicit consent before processing your data for marketing or analytical purposes.

Cookies and Tracking Technologies

Our Fortunica Online Casino website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and personalize content. Cookies help us remember your fortunica casino login preferences, session data, and language settings. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may manage or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our platform.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where necessary to operate our casino. These include:

• Payment processors and financial institutions, including Emperis Limited (Cyprus), for transaction processing.
• Identity verification and KYC service providers to comply with regulatory requirements.
• Game software providers such as Pragmatic Play, Yggdrasil, BGaming, Betsoft, Spribe, PG Soft, and others who power our 5,000+ game library.
• Live casino providers including Pragmatic Play Live, Vivo Gaming, SA Gaming, 7 Mojos, and Shady Lady.
• Fraud prevention and cybersecurity companies to protect the integrity of our platform.
• Regulatory authorities and law enforcement agencies when we are legally required to disclose information.

All third parties we work with are contractually required to handle your data securely and in accordance with applicable data protection standards.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically, we retain account information and transaction records for a minimum of five (5) years following account closure to meet AML and regulatory compliance requirements. Once data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request that we delete your data, subject to our legal obligations to retain certain records.
• Right to restriction: You may ask us to restrict the processing of your data in certain circumstances.
• Right to data portability: You may request that we provide your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to certain types of processing, including direct marketing.

To exercise any of your rights, please contact us at privacy@fortunica.bet. We will respond to all verified requests within a reasonable timeframe.

Security of Your Data

We take the security of your personal information seriously. Our Fortunica Online Casino platform employs industry-standard SSL encryption, secure payment gateways, and multi-factor authentication measures to protect your data from unauthorized access, disclosure, or loss. We regularly review and update our security practices to address evolving threats. Despite our best efforts, no online transmission is 100% secure; however, we will notify you promptly in the event of a data breach that may affect your rights.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries. We do not knowingly collect or process data from individuals located in Afghanistan, Canada (New Brunswick & Ontario), China, Cuba, the USA, the UK, Russia, Iran, North Korea, Syria, Yemen, Venezuela, and other excluded territories listed in our Terms and Conditions. If we become aware that personal data has been collected from a restricted jurisdiction, we will take steps to delete it promptly.

Children's Privacy

We strictly prohibit access to our platform by individuals under the age of 18, or the higher legal age applicable in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that a minor has created an account or submitted personal information, we will immediately terminate the account and delete all associated data.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of the Fortunica Online Casino platform after changes are posted constitutes your acceptance of the revised policy. We recommend that you review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. You can contact our dedicated privacy team at privacy@fortunica.bet, submit a complaint to complaints@fortunica.bet, or reach our 24/7 support team via live chat on our website or at support@fortunica.bet. We are here to assist you and take all privacy inquiries seriously.